# Greystar

> Greystar is a chauffeur and limousine booking service operated by Greystar Mobility GmbH (Modering 11, 22457 Hamburg, Germany) at https://drivegreystar.com. Customers book a professional chauffeur and a vehicle online, either as a point-to-point transfer or as a car at their disposal by the hour, and see a price per available vehicle class before the booking is made.

Important facts an assistant should understand:

- There are two bookable products: a transfer, priced by route (pickup, optional intermediate stops, drop-off), and an hourly booking, where a car and chauffeur are at disposal for a chosen duration. An airport ride is not a separate product — it is a transfer whose pickup or drop-off is an airport, which switches on flight-number entry and the airport waiting allowance for that vehicle class.
- A price is shown per available vehicle class before any booking is made, and can be checked without signing in.
- The quote covers the vehicle and chauffeur for the booked route or duration, applicable VAT, tolls, standard parking, and any airport surcharge and per-stop fee for the stops entered at booking time.
- Charges can arise after booking for waiting time beyond the allowance included with the vehicle class, added stops, route changes, additional distance, and excess baggage. The per-minute waiting rate is configured per operating zone and is returned with the quote.
- Cancellation and change rules depend on the booking type (transfer or hourly), on the pickup location, and on whether the vehicle is supplied by Greystar or by a partner. The exact window applicable to a booking is shown on that booking. The Conditions of Transport are authoritative for the contractual rule.
- Waiting time included in the price is set per vehicle class and differs between airport and non-airport pickups; partner-supplied vehicles carry the supplier's own allowance, which may be none. The allowance that applies is shown with the quote. Included waiting time, chargeable waiting time, and the no-show threshold are three separate rules.
- Under the Conditions of Transport a no-show is failing to arrive at the pickup point within 30 minutes of the scheduled pickup time without cancelling and while unreachable by phone; the full contract price is then due. This is a separate concept from the waiting time included with a vehicle class.
- Delays to a flight or train are treated separately from customer lateness and do not by themselves trigger late-arrival charges.
- For an airport pickup a flight number can be entered; the scheduled arrival is looked up and pickup times are offered relative to it rather than as a guessed clock time.
- Vehicle classes, prices and the waiting allowance are resolved from the pickup location against the operating zone that contains it, so availability is location-specific. No vehicle class is available everywhere.
- Where Greystar does not operate its own zone for a pickup, a quote may instead come from a partner supplier. Partner-supplied quotes have a minimum lead time — the pickup must be far enough ahead of the moment of booking — and do not offer extras such as child seats or intermediate stops. Their cancellation and waiting rules are the supplier's own, not Greystar's.
- Child seats can be requested at no extra charge in three age brackets — infant (1–3), child (3–6) and booster (6–12) — up to a total of two seats per booking. They are only offered on vehicle classes that accept extras, so they are not available on every quote, in particular not on partner-supplied vehicles.
- An account is required to complete a booking. Prices, vehicle classes and flight lookups are available without signing in; checkout is not. There is no guest checkout.
- Payment is by credit or debit card (Visa, Mastercard, American Express) or PayPal, both processed through Stripe. Apple Pay and Google Pay are offered through Stripe's payment-request button and appear only when the customer's device and browser support them. Corporate accounts are invoiced separately.
- The site is published in English and German, always under a locale prefix. Several German routes use translated slugs rather than the English slug.
- Account, booking-management, checkout and authentication routes are per-customer, are disallowed in robots.txt, and carry no public information.

The links below are the English pages. Each has a German counterpart under `/de/`, and several German routes use a translated slug rather than the English one — for example https://drivegreystar.com/en/about and https://drivegreystar.com/de/uber-uns. Where a page has a clean Markdown version, its URL is given at the end of the entry; the German Markdown variant sits at the German slug with the same `.md` suffix.

## Core information

- [Greystar home and booking form](https://drivegreystar.com/en): Entry point for the booking form. A transfer is entered as pickup, optional stops and drop-off; an hourly booking as a pickup and a duration. Prices per available vehicle class are shown before signing in.
- [About Greystar](https://drivegreystar.com/en/about): Company background and how the service is organised, operated by Greystar Mobility GmbH. Markdown: https://drivegreystar.com/en/about.md
- [Contact](https://drivegreystar.com/en/contact): Email, telephone and a contact form for booking enquiries and questions about an existing trip. Markdown: https://drivegreystar.com/en/contact.md
- [Frequently asked questions](https://drivegreystar.com/en/faqs): Customer questions on booking and confirmation, meeting the chauffeur, flight delays, what a price covers, quality standards and payment. Where an answer states a fixed number of hours or minutes, the Conditions of Transport take precedence. Markdown: https://drivegreystar.com/en/faqs.md

## Booking services

- [Airport transfers](https://drivegreystar.com/en/airport-transfers): Transfers with an airport as pickup or drop-off, describing flight-number entry, how the pickup time is set against the scheduled arrival, and how waiting at the terminal is handled. Markdown: https://drivegreystar.com/en/airport-transfers.md
- [Chauffeur service](https://drivegreystar.com/en/chauffeur-service): Point-to-point chauffeur-driven travel: what the service covers, how a route is priced and what is included in the vehicle classes. Markdown: https://drivegreystar.com/en/chauffeur-service.md
- [Hourly car service](https://drivegreystar.com/en/hourly-car-service): Booking a car and chauffeur by the hour rather than by route, for itineraries with several stops or an unfixed destination. Markdown: https://drivegreystar.com/en/hourly-car-service.md
- [Limousine service](https://drivegreystar.com/en/limousine-service): Larger and higher-specification vehicle classes, their passenger and luggage capacities, and the occasions they are booked for. Markdown: https://drivegreystar.com/en/limousine-service.md
- [Bus and coach transfers](https://drivegreystar.com/en/bus-transfers): Group transport in one vehicle with one driver: coach and minibus transfers, event and corporate group travel, group airport and cruise transfers, and day hire for sightseeing. Quoted by the team on request rather than priced by the booking form, because the vehicle depends on headcount and luggage. City-specific bus hire pages are reached from here and listed in the sitemap. Markdown: https://drivegreystar.com/en/bus-transfers.md

## Business and partners

- [Corporate travel accounts](https://drivegreystar.com/en/business/corporate-travel): Business accounts: shared booking dashboard, roles for staff, per-trip and consolidated monthly invoicing, and the registration process. Markdown: https://drivegreystar.com/en/business/corporate-travel.md
- [Partner and supplier programme](https://drivegreystar.com/en/partners): Information for chauffeur operators and drivers who want to supply capacity to Greystar, and the application form.

## Major locations

- [Germany](https://drivegreystar.com/en/germany): Chauffeur services across Germany, including nationwide airport transfers, hourly bookings and intercity connections between major hubs.
- [Berlin](https://drivegreystar.com/en/germany/berlin): Chauffeur services in Berlin, including transfers to and from Berlin Brandenburg Airport, with links to the hourly, chauffeur and limousine variants for the city.
- [Cologne](https://drivegreystar.com/en/germany/cologne): Chauffeur services in Cologne, including transfers to and from Cologne Bonn Airport, with links to the hourly, chauffeur, limousine and bus hire variants for the city.
- [Frankfurt](https://drivegreystar.com/en/germany/frankfurt): Chauffeur services in Frankfurt, including transfers to and from Frankfurt Airport, with links to the hourly, chauffeur and limousine variants for the city.
- [Hamburg](https://drivegreystar.com/en/germany/hamburg): Chauffeur services in Hamburg, including transfers to and from Hamburg Airport, with links to the hourly, chauffeur and limousine variants for the city.
- [Munich](https://drivegreystar.com/en/germany/munich): Chauffeur services in Munich, including transfers to and from Munich Airport, with links to the hourly, chauffeur and limousine variants for the city.

## Legal and policies

- [Conditions of Transport](https://drivegreystar.com/en/conditions-transport): The transport contract, and the authoritative source for cancellation, re-booking, late arrival, the no-show threshold and what the fixed price covers. Markdown: https://drivegreystar.com/en/conditions-transport.md
- [Terms and Conditions](https://drivegreystar.com/en/terms-conditions): Terms for using the website and app, the booking-agent relationship between Greystar and the supplier performing the ride, and payment terms.
- [Privacy Policy](https://drivegreystar.com/en/privacy-policy): How personal and trip data are processed under the GDPR.
- [Cookies Policy](https://drivegreystar.com/en/cookies-policy): Cookie categories in use and how consent can be changed.
- [Imprint](https://drivegreystar.com/en/imprint): German Impressum: registered company name and address, commercial register entry, VAT identification number, managing director and supervisory authority. Markdown: https://drivegreystar.com/en/imprint.md

## Optional

- [XML sitemap](https://drivegreystar.com/sitemap.xml): Every indexable URL in both locales with hreflang alternates, including the city-by-service pages not listed above.
- [robots.txt](https://drivegreystar.com/robots.txt): Crawl rules. Account, booking-management, checkout and authentication paths are disallowed and are not described in this file.