General Terms and Conditions

Agreement between Greystar and you

Please read these Terms and Conditions carefully before using our website or mobile application. By accessing and using this website or mobile application, you acknowledge and agree—implicitly and irrevocably—to be bound by these Terms and Conditions (the “Agreement”). You represent and warrant that you have the legal capacity and authority to enter into this Agreement and to use this website or mobile application in accordance with all provisions contained herein. If you do not agree to these Terms, you must refrain from using our website or mobile application. The General Terms and Conditions of Greystar Mobility GmbH form the basis of all business relationships between CUSTOMERS and Greystar Mobility GmbH. They apply to all offers made to CUSTOMERS for the transportation of passengers via Greystar Mobility GmbH, to the organization of such services by Greystar Mobility GmbH, and to any other use of the platform and its services.
Greystar Mobility GmbH acts solely as an intermediary between the SUPPLIER and the CUSTOMER with regard to passenger transport services. The contractual relationship for the provision of such passenger transport is established exclusively between the SUPPLIER and the CUSTOMER. Greystar Mobility GmbH provides a platform that enables SUPPLIERS to offer their services to CUSTOMERS. SUPPLIERS publish on the Greystar Mobility GmbH platform their offers for transport services, including details of their vehicles, pricing, qualifications, and other relevant service information. Greystar Mobility GmbH makes these offers available to CUSTOMERS on behalf of and for the account of the SUPPLIERS.Through the Greystar Mobility GmbH platform, CUSTOMERS are able to search for available vehicles and transport capacities and book them directly via the designated system.

Limitations on use

You agree to use the Web Services solely for legitimate reservations or purchases. You undertake not to make any fraudulent bookings or reservations made in anticipation of demand. Greystar Mobility GmbH reserves the right to cancel, without prior notice, any confirmations relating to multiple bookings for one or more destinations on or around the same date.
You agree to comply with all of our Terms and Conditions of Purchase, including, but not limited to, the full and timely payment of all amounts due and adherence to all rules relating to the availability of prices, products, and services. All fees, charges, taxes, and duties arising from your use of the website are your sole responsibility.
Passenger transport services provided by PROVIDERS to USERS are arranged through Greystar, the booking platform operated by Greystar Mobility GmbH. Greystar enables PROVIDERS to offer their services to USERS via the platform. PROVIDERS publish their transport service offers on Greystar, including details such as qualifications, vehicles, prices, and other relevant service information. Greystar makes these offers available to USERS on behalf of and for the account of the PROVIDERS. Through the Greystar platform, USERS can search for available vehicles and transport capacities and book them directly via the system. Greystar acts solely as an intermediary between the PROVIDER and the USER in connection with such passenger transport services. The contractual relationship for the provision of passenger transport exists exclusively between the PROVIDER and the USER.

• You must not impersonate or attempt to impersonate the Company, any of its employees, any other user, or any other individual or entity.
• You must not infringe upon the rights of others in any manner, nor engage in conduct that is unlawful, illegal, threatening, fraudulent, or harmful. Furthermore, you must not associate the use of our services with any unlawful, illegal, fraudulent, or harmful purpose or activity.
• You must not engage in any conduct that restricts or impairs the use or enjoyment of the Services by any person, or in any conduct that, in our judgment, may harm or offend the Company or other users of the Services, or expose them to legal liability.

• You must not use the Service in any manner that could disable, overburden, damage, or impair the Service, or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service.
• You must not use robots, spiders, or any other automated devices, processes, or means to access the Service for any purpose, including but not limited to monitoring or copying any material available on the Service.
• You must not use any manual process to monitor or copy material available on the Service, or for any other unauthorized purpose, without our prior written consent.
• You must not use any device, software, or process that interferes with or disrupts the proper functioning of the Service
• You must not introduce viruses, Trojan horses, worms, logic bombs, or any other material that is malicious or technologically harmful into the Service.
• You must not attempt to gain unauthorized access to any part of the Service, the server on which the Service is hosted, or any server, computer, or database connected to the Service.
• You must not attack the Service through a denial‑of‑service (DoS) attack or a distributed denial‑of‑service (DDoS) attack.
• You must not otherwise attempt to interfere with or disrupt the proper functioning of the Service in any manner
• You must not use a false password or personal identification number when accessing the Website, nor may you misrepresent another person’s identity or falsely claim authority to act on behalf of another individual.
• Violate this Agreement in any other way.

Booking services on Greystar

Greystar Mobility GmbH acts solely as a booking agent and presents the SUPPLIER’s service offers on its behalf.
CUSTOMERS search for and select suitable transport services on the Greystar Mobility GmbH platform. Greystar Mobility GmbH then forwards the CUSTOMER’S request to the corresponding SUPPLIER, who is the chosen service provider. The transport service itself is performed exclusively by the SUPPLIER.
Immediately after submitting an enquiry, the USER will receive a preliminary, non‑binding booking confirmation from Greystar Mobility GmbH. The contract for the provision of transport services is only concluded once the SUPPLIER has accepted the order. The contract is formed exclusively between the CUSTOMER and the selected SUPPLIER. The conclusion of this contract is confirmed by a binding booking confirmation, which Greystar Mobility GmbH sends to the CUSTOMER on behalf of the SUPPLIER. The transport service is invoiced in accordance with the contractual and statutory provisions applicable between the SUPPLIER and the CUSTOMER.
Greystar Mobility GmbH may be engaged to manage the accounts for passenger transport services on behalf of the SUPPLIER and in the SUPPLIER’S name. CUSTOMERS can book suitable transport services (e.g., taxi, car rental) via our website or mobile application according to their individual requirements.

Cancellation of booking

If unforeseen circumstances affect the CUSTOMER’S plans, the CUSTOMER may cancel the booking free of charge up to 24 hours before the scheduled departure time.
Further details regarding booking and cancellation are set out in the Conditions of Transportation Statement.

Limitation of liability

• Greystar Mobility GmbH and the SUPPLIER shall be liable without limitation for damages caused by them, their employees, or their agents in cases of willful misconduct or gross negligence, fraudulent concealment of defects, explicit assumption of warranties, and for damages resulting from injury to life, body, or health.
• Greystar Mobility GmbH shall not be liable for any costs or charges resulting from delays caused by the CUSTOMER or by third parties.

Our Services your obligations

1. Clients use the technical resources of Greystar Mobility GmbH to register on the Greystar platform. For registration, the USER must provide the required personal data, including title, first name, last name, mobile number, email address, and a password of their choice. All user data will be handled confidentially. Further details regarding data protection are set out in the Privacy Policy Statement of Greystar Mobility GmbH.
2. The USER is required to provide accurate and up‑to‑date personal data and has the right to update this information at any time in order to ensure that it remains current and correct.
3. The USER must not disclose their account password to any third party and is solely responsible for maintaining the security of their account. In the event of any security or confidentiality issues, the USER must immediately notify Greystar Mobility GmbH.
4. The USER must not bypass or modify any of Greystar Mobility GmbH’s security measures, either personally or through third parties. Furthermore, the USER must not damage, overload, or disrupt Greystar Mobility GmbH when using the platform, nor may they endanger or circumvent the purposes for which the platform is intended.
5. During the booking process, the USER must review the booking details at the time of confirmation and immediately notify Greystar Mobility GmbH of any discrepancies.
6. The USER must immediately notify Greystar Mobility GmbH in the event that the chauffeur is delayed, cannot be located, the USER is delayed for any reason, or if the transport service is cancelled.
7. Greystar Mobility GmbH reserves the right to temporarily exclude the USER from individual functions or from all services of Greystar Mobility GmbH if the USER fails to comply with their obligations. This measure may be taken in order to prevent misuse of the platform.

Our Services our obligations

1. After a booking is made through Greystar Mobility GmbH, the CUSTOMER’S basic data — in particular name and phone number — will be transmitted to the SUPPLIER and the assigned chauffeur prior to the journey, in order to enable proper identification and communication if necessary.
2. After the USER has completed a booking, the SUPPLIER’S data will be transmitted to Greystar Mobility GmbH for identification purposes. This includes the chauffeur’s first and last name, telephone number, and license plate number.
3. All booking charges and fees shall include the applicable statutory value added tax (VAT). Greystar Mobility GmbH will directly charge the costs incurred — based on the fares provided by the SUPPLIER and agreed with the CUSTOMER — to the CUSTOMER’S debit, MasterCard, or credit card. Such processing of payment data is carried out in accordance with Article 5 GDPR (Principles relating to the processing of personal data).
4. By virtue of the individual contract concluded with the SUPPLIER, Greystar Mobility GmbH acquires ownership of all claims against the CUSTOMER arising from the transport services provided by the SUPPLIER and is entitled to collect the corresponding amounts in its own name and for its own account.

Service Charges

The use of services under an “Individual Account” with Greystar Mobility GmbH is free of charge. For a “Company Account,” Greystar Mobility GmbH reserves the right to charge a contractually agreed fixed monthly fee.

Payment Methods

Greystar Mobility GmbH is entitled to offer the CUSTOMER different booking categories and service rates on behalf of and in the name of the SUPPLIER.
The fee shall be paid using the payment method selected at the time of booking on the platform, or as otherwise agreed between the SUPPLIER and the CUSTOMER. Greystar Mobility GmbH uses a debit/primary/credit card payment system. Payment information of CUSTOMERS is not stored by Greystar Mobility GmbH. Instead, Greystar Mobility GmbH cooperates with a reputable electronic payment provider (Stripe) to securely manage debit/primary/credit card details and to process payments.
For details regarding the payment service provider, please ensure that you have read and accepted our Privacy Policy.

Smoking

Smoking is strictly prohibited in all vehicles operated through our services.

Data Protection

We place the highest importance on protecting our CUSTOMERS’ privacy and are committed to safeguarding personal data with the utmost care. For full details regarding data protection, please ensure that you have read and accepted our Privacy Policy.

Amendments to the conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any amendments shall take effect upon publication on the website and shall not have retroactive effect on existing contractual arrangements concluded through this website. Continued use of this website following such amendments constitutes acceptance of the revised Terms and Conditions.

Complaints

If you have any complaints regarding the service, the SUPPLIER, or the CHAUFFEUR, please inform us as soon as possible so that Greystar Mobility GmbH can address and resolve the matter promptly and efficiently.
Customer support from Greystar Mobility GmbH is available via the following e‑mail address:mail@drivegreystar.com

Greystar Mobility GmbH Identification

The contact information of Greystar Mobility GmbH
Email: mail@drivegreystar.com